1.0 Covered Product
This warranty covers the Canaan Creative CO., LTD (“Canaan”) products.
1.1 180 days Worry-free Warranty
Canaan warrants the purchased product(s) to be free of all defects in material, performance and workmanship for 180 days for products from the date of the delivery. This warranty extends to the original buyer (and each successive buyer within the warranty period).
Within the period of this warranty, Canaan will repair or replace, free of charge, any part proven defective in material, performance or workmanship, but mining earnings will not be compensated.
You can work with Canaan after sales engineers online to find out the faulty parts, then we can send you the replacement parts directly via the express companies. In this condition, Canaan will pay the shipping cost of the replacement units shipment.
You can also choose to return the faulty machines to Canaan. In this condition, Buyers pay inbound shipping and we will pay the return shipping. Please note that we are not responsible for any loss caused by customs delays, losses or charges.
All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Canaan except for the following expenses, which shall be assumed by the buyer:
1.2 Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
Service calls to correct installation of the Covered Product, or to explain the usage of the product to the buyer.
Repairs necessitated by use other than normal use.
Damage resulting from misuse, abuse, accidents, fire, flood, overclocking, unauthorized alterations, or improper installation or use with products not approved by Canaan.
1.3 How to Obtain Warranty Service
Once discovering any defect, malfunction, or nonconformity in the Covered Product, the buyer shall follow the “Canaan Returns Policy“.
The buyer must first request a “Canaan RMA Number” by submitting an RMA Request Form describing issue(s). A qualified “Canaan Service Representative” will then assess the buyer’s request and decide if a “Canaan RMA Number” should be issued to the buyer.
Once the buyer has received a Canaan RMA Number, the buyer may fill out the Canaan RMA Request Form prior to return shipment of the defective product.
The RMA Request Form is available at https://canaan.io/rma-request-form/
Version 1.1, EN, 2018-05-08